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How We Run Things at Jet Pass

These terms set out what you agree to when you open an account with us and what we commit to in return. Access to Jet Pass depends on your local law and eligible regions — read this before you start.

Account ConditionsEligibility RulesWallet Use PolicyDispute Process
Jet Pass How We Run Things at Jet Pass
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account data and wallet balance are protected through a combination of session controls, payment verification, and retention limits. We keep only what we need to run your account and comply with applicable rules — and we do not sell your information to third parties.

Session Security

Each login session is tied to your device. If we detect a new device or location, we send a one-time code to your registered number before granting access.

Payment Verification

Every bKash, Nagad, and Rocket transaction is matched against a reference number. Unmatched transfers are held and flagged for manual review within one business day.

Data Retention

We retain account records for as long as your account is active and for a defined period after closure, as required by applicable rules. You can request a copy of your data at any time.

Change Requests

To update your registered phone number or email, submit a request through live chat with your current credentials. Changes take effect after identity confirmation.

CONTACT PATHS

Reach Us About a Legal Matter

If you have a question about your account terms, a transaction dispute, or an eligibility concern, use one of the channels below. For account suspensions, include your registered phone number and the date of the notice so we can pull the right record quickly.

Live Chat Open the chat icon from any page while logged in. Fastest path for active account questions and transaction disputes.
Email Support Write to our support address for formal legal queries or account-closure requests. We respond to documented disputes in writing.
Help Centre The Help Centre covers account verification steps, wallet policy, and the suspension review process in plain language.

Common Questions About Our Terms

These are the questions we hear most often about account conditions, eligibility, and your rights as an account holder.

Account eligibility depends on your local law and the region you access from. It is your responsibility to confirm that using Jet Pass is permitted where you are before registering.

Funds in your wallet at the time of suspension are held securely. You can request a withdrawal to your original payment method by contacting support with your account details and suspension notice.

Yes. Send a data request through live chat or email with your registered phone number. We will compile and share your account data within the timeframe required by applicable rules.

Open a dispute via live chat and provide the transaction reference from your bKash, Nagad, or Rocket app. We match it against our records and resolve confirmed mismatches within one business day.

Submit a closure request by email or live chat. Any remaining wallet balance is returned to your registered payment method after identity confirmation. Account records are retained as required by applicable rules.

You have 14 days from the suspension notice to request a review. Contact us through live chat or email with your registered number and the reason you believe the suspension should be lifted.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.